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A Good Quarter for Customer Service in 3Q2013
This week, continuing our tenth year of quarterly updates on the suppliers and products in customer service, we published our 3Q2013 Customer Service Update Report. Just a reminder, these reports...
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Customer Service Integration
This week’s report is our 1Q2014 Customer Service Update. Briefly, 1Q2014 was a quiet quarter for customer service. Customer growth was down. Only Clarabridge improved significantly in both customer...
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Zendesk, Customer Service Software That’s Easy to Evaluate
Zendesk Product Evaluation Zendesk is the customer service offering from Zendesk, Inc. a publicly held, San Francisco, CA based software supplier with 1,000 employees that was founded in 2004. The...
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New Evaluation Framework
We used a new Evaluation Framework for our latest Product Evaluation Report, which is about Salesforce Service Cloud. We introduced the new Framework to make our reports shorter and more easily...
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